Return and Refund Policy

Brand by Brand:

Crystal Quest:

Last updated: July 31, 2026

Choosing the Correct Water System

  • Customers are responsible for selecting products that meet their water-quality conditions, treatment goals, plumbing requirements, water pressure, flow-rate needs, and installation environment.
  • Before ordering, customers should:
    • Review all product specifications.
    • Confirm plumbing and electrical requirements.
    • Verify the product’s dimensions and installation space.
    • Test the source water when appropriate.
    • Contact Healthy Hydro Supply Co if assistance is needed.
  • Product-selection assistance does not replace professional water testing, plumbing advice, engineering, or installation services.

30-Day Return Period

  • Return or exchange requests must be submitted within 30 calendar days of the original delivery date.
  • Returns requested after the 30-day period will not be accepted.
  • Every return or exchange requires prior approval and a valid Return Merchandise Authorization number, or RMA.
  • Receiving an RMA does not guarantee that a refund will be approved.
  • Approved returns must be shipped within 14 calendar days of the RMA issue date.
  • An RMA expires if the product is not shipped within this period.
  • Unauthorized returns may be refused and will not qualify for a refund.

Return Eligibility

To qualify for a return, the product must:

  • Have been purchased directly from Healthy Hydro Supply Co.
  • Be perfectly new, unused, uninstalled, unmodified, and clean.
  • Be returned in its complete original packaging.
  • Include all components, accessories, manuals, fittings, hardware, and promotional items.
  • Have no missing, broken, altered, dirty, or damaged parts.
  • Show no signs of installation, water exposure, misuse, abuse, or improper storage.
  • Include valid proof of purchase.
  • Meet any additional manufacturer or supplier return requirements.

Nonreturnable Products

Unless Healthy Hydro Supply Co provides written authorization stating otherwise, returns and exchanges are not accepted for:

  • Custom-designed products
  • Built-to-order products
  • Special-order products
  • Commercial-category products
  • Reverse osmosis systems
  • Filter cartridges
  • Replacement filters
  • Reverse osmosis membranes
  • Filter media
  • Opened consumable products
  • Sanitary or tamper-sensitive products
  • Used or installed products
  • Products damaged during installation
  • Products marked “Final Sale”
  • International orders
  • Products purchased from another retailer, dealer, marketplace, dropshipper, or affiliate

Commercial-category products are considered special-order products, and all sales are final unless otherwise stated in writing before purchase.

Return Shipping

  • Customers are responsible for all return-shipping charges.
  • Healthy Hydro Supply Co does not provide prepaid return labels unless specifically authorized in writing.
  • Original shipping and handling charges are nonrefundable.
  • The following charges are also nonrefundable:
    • Expedited-shipping charges
    • Freight charges
    • Residential-delivery charges
    • Liftgate charges
    • Inside-delivery charges
    • Address-correction charges
    • Import or export charges
    • Customs duties and taxes
  • Returned products must be:
    • Securely packaged in their original packaging.
    • Shipped to the exact address provided with the RMA.
    • Sent using a trackable shipping service.
    • Adequately insured against loss or damage.
  • Customers are responsible for returned merchandise until it is received and inspected at the authorized return location.
  • Healthy Hydro Supply Co is not responsible for returns lost or damaged during return transportation.
  • Unauthorized return-shipping expenses will not be reimbursed.

Restocking Fee

  • All approved returns are subject to a 30% restocking fee.
  • The fee is calculated using the original product price.
  • The restocking fee will be deducted from the approved refund.
  • The fee helps cover supplier restocking, order processing, inspection, handling, and administrative expenses.
  • Additional deductions may apply if:
    • Parts or accessories are missing.
    • The original packaging is damaged.
    • The product requires cleaning or repackaging.
    • The returned condition differs from the condition described by the customer.
  • A product that is used, installed, damaged, altered, dirty, incomplete, or otherwise unsellable may be denied a refund entirely.

Exchanges

  • Exchanges may be considered for:
    • Verified defective products
    • Approved product upgrades
    • Incorrect products shipped by the fulfillment partner
    • Product-selection situations in which Healthy Hydro Supply Co is actively assisting the customer
  • All exchanges require advance approval and an RMA.
  • Products returned for exchange must satisfy the return-condition requirements.
  • Exchanges will not be approved for products damaged by:
    • Improper installation
    • Misuse or abuse
    • Incorrect operating conditions
    • Excessive water pressure
    • Water-pressure spikes
    • Incompatible water conditions
    • Freezing
    • Unauthorized modification
    • Failure to follow the manufacturer’s instructions
  • Customers are responsible for:
    • Return-shipping charges
    • Shipping charges for the replacement product
    • Any difference in product price
    • Applicable restocking fees
  • Healthy Hydro Supply Co may waive certain charges for a verified defect or fulfillment error when authorized by the manufacturer, supplier, or fulfillment partner.

How to Request an RMA

  • Email support@healthyhydrosupplyco.com before returning any product.
  • Include the following information:
    • Order number
    • Customer’s full name
    • Billing and shipping addresses
    • Telephone number
    • Product name and model number
    • Reason for the return or exchange
    • Description of the product’s condition
    • Photographs of the product and packaging
    • Proof of purchase
  • Wait for written approval and RMA instructions before shipping anything.
  • The RMA instructions will provide the authorized return address.
  • Products may need to be returned directly to the manufacturer, supplier, distributor, or fulfillment center.
  • Do not return products to the Healthy Hydro Supply Co business address unless specifically instructed.
  • Clearly display the RMA number on or inside the returned package as directed.

Product Inspection

  • Every returned product will be inspected before a refund or exchange is approved.
  • The inspection may evaluate whether the product:
    • Has been installed or used
    • Has been exposed to water
    • Is dirty, damaged, altered, or incomplete
    • Was damaged during installation
    • Was damaged during return transportation
    • Was operated under improper conditions
    • Was used for an unsuitable application
    • Was exposed to excessive pressure or pressure spikes
    • Was exposed to incompatible water conditions
  • Healthy Hydro Supply Co may request additional photographs, documents, installation records, or professional service information.
  • Return eligibility and refund amounts will be determined using this published policy, the product’s condition, and applicable manufacturer or supplier requirements.
  • If a return is rejected:
    • No refund will be issued.
    • The customer may be responsible for the cost of shipping the product back.
    • The product may be disposed of if the customer does not provide return instructions or payment within the timeframe communicated.

Refunds

  • Refunds are issued only after the returned product has been received, inspected, and approved.

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

    If more than 15 business days have passed since we approved your return, please get in touch with us support@healthyhydrosupplyco.com

  • Approved refunds will be issued to the original payment method.
  • Refunds will not be issued to another person, business, card, or third party.
  • The final refund may be reduced by:
    • The 30% restocking fee
    • Original shipping and handling charges
    • Return-shipping charges paid on the customer’s behalf
    • Missing-item or damage deductions
    • Other previously disclosed, nonrefundable charges
  • Healthy Hydro Supply Co does not reimburse expenses outside the original product purchase, including:
    • Installation or removal costs
    • Plumbing or electrical work
    • Professional service charges
    • Water testing
    • Equipment rental
    • Business interruption
    • Import or export costs
    • Customs duties
    • Legal or administrative expenses
  • After a refund is issued, the customer’s bank or payment provider controls how long it takes for the credit to appear.

Defective Products and Manufacturer Warranties

  • Many products sold by Healthy Hydro Supply Co may include a manufacturer’s limited warranty.
  • Warranty coverage, exclusions, duration, and claim procedures vary by manufacturer and product.
  • Defective-product claims may be handled under the applicable manufacturer’s warranty rather than as a standard return.
  • Proof of purchase, photographs, videos, testing results, installation records, or other documentation may be required.
  • Products should be installed according to:
    • Manufacturer instructions
    • Product specifications
    • Applicable plumbing and electrical codes
    • Local permitting requirements
  • Professional installation by a qualified and properly licensed water-treatment professional, plumber, or electrician is strongly recommended and may be required for certain products.
  • Products commonly requiring professional installation include:
    • Under-sink filtration systems
    • Reverse osmosis systems
    • Water softeners
    • Backwashing filters
    • Oxidation systems
    • Water coolers
    • Whole-house systems
    • Commercial and industrial systems
  • Warranty or return coverage may be denied for defects or damage caused by:
    • Improper installation
    • Improper setup
    • Unauthorized modification
    • Misuse or abuse
    • Incorrect water conditions
    • Excessive pressure
    • Pressure spikes
    • Freezing
    • Failure to maintain the product
    • Failure to follow manufacturer instructions
  • Installation by an independent professional does not automatically cancel a warranty, but damage caused by improper installation may not be covered.
  • Manufacturer warranty decisions are subject to the terms of the applicable written warranty.

Shipping Damage, Concealed Damage and Missing Orders

  • Shipping damage, concealed damage, and missing shipments are handled under the Shipping, Delivery & Damaged Goods Policy, not as standard returns.
  • Customers must inspect every shipment immediately after delivery.
  • Visible damage should be reported on the delivery date.
  • Concealed damage should be reported within 48 hours and no later than three business days after delivery.
  • Customers must:
    • Keep the product and all packaging materials.
    • Photograph the product, packaging, shipping label, and damage.
    • Note visible freight damage on the delivery receipt.
    • Avoid installing or using the damaged product.
    • Contact Healthy Hydro Supply Co immediately.
  • Do not return damaged merchandise without written instructions.
  • Damage and loss claims may require review by the carrier, manufacturer, supplier, or fulfillment partner.
  • The available resolution may include:
    • Replacement parts
    • Repair
    • Product replacement
    • Refund of the affected item

Product-Selection Assistance

  • If Healthy Hydro Supply Co has been working directly with a customer to identify suitable treatment options, an approved resolution may include:
    • Replacement components
    • Product exchange
    • Product upgrade
    • Reasonably comparable substitute
    • Partial refund
    • Full refund
  • The available resolution will depend on:
    • Product condition
    • Installation status
    • Supplier authorization
    • Manufacturer requirements
    • The circumstances of the order
  • Shipping charges remain nonrefundable unless otherwise approved in writing.
  • Restocking and return-shipping fees may still apply.

Policy Limitations

  • Healthy Hydro Supply Co reserves the right to reject returns that do not satisfy this policy.
  • Return approval does not guarantee refund approval.
  • This policy does not replace or modify an applicable written manufacturer warranty.
  • Nothing in this policy limits consumer rights that cannot legally be waived.

 

Tyent:

Tyent Water Ionizer Return, Replacement & Refund Policy

Last updated: July 31, 2026

75-Day Trial Period

  • Eligible Tyent residential water ionizers may be returned within 75 calendar days of the original purchase date.

  • The 75-day period begins on the purchase date—not the delivery date.

  • No returns will be accepted after the 75-day period.

  • After 75 days, eligible product concerns may be handled under the applicable Tyent manufacturer warranty.

  • The 75-day trial is subject to Tyent USA’s eligibility requirements and final return authorization.

Trial Eligibility

Tyent’s current 75-day trial applies to:

  • Eligible residential Tyent water ionizers

  • First-time Tyent customers

  • Retail purchases made in North America, including:

    • United States

Unless Tyent USA provides written authorization stating otherwise, the trial does not apply to:

  • Stand-alone filters

  • Portable water ionizers

  • Wholesale purchases

  • Trade-in purchases

  • Upgrade purchases

  • Promotional purchases excluded by Tyent’s terms

  • Products returned after 75 days

Return Condition Requirements

Returned products must:

  • Be in like-new condition.

  • Show no noticeable damage.

  • Have no missing parts or components.

  • Include the original packaging.

  • Include all original:

    • Accessories

    • Hoses

    • Faucets

    • Fittings

    • Power cords

    • Manuals

    • Installation materials

    • Promotional items

  • Be properly packaged to prevent damage during return transportation.

  • Include the assigned Return Merchandise Authorization number.

Products may be denied a refund if they are:

  • Damaged

  • Incomplete

  • Missing original components

  • Improperly packaged

  • Abused or misused

  • Modified

  • Damaged during return transportation

Return Merchandise Authorization

  • Every Tyent return, refund, replacement, or repair requires a valid Return Merchandise Authorization number, or RMA.

  • Customers must contact Healthy Hydro Supply Co before shipping a Tyent product.

  • To request an RMA, email support@healthyhydrosupplyco.com.

  • Include the following information:

    • Healthy Hydro Supply Co order number

    • Customer’s full name

    • Product name and model

    • Product serial number

    • Date of purchase

    • Reason for the return

    • Description of the product’s condition

    • Photographs of the product and packaging

  • Healthy Hydro Supply Co will coordinate the RMA request with Tyent USA when required.

  • Do not ship a product directly to Tyent USA or another location unless written return instructions have been provided.

  • Products returned without an approved RMA number will not be accepted.

  • Receiving an RMA does not guarantee a refund. The returned product must still pass inspection.

Restocking Fee

  • Approved Tyent water-ionizer returns are subject to a 15% restocking fee.

  • The restocking fee is calculated from the total purchase price.

  • The fee will be deducted from the approved refund.

  • The 15% restocking fee applies to eligible water-ionizer returns made during the 75-day trial period.

  • Additional deductions may apply if the returned product is:

    • Incomplete

    • Missing parts

    • Noticeably damaged

    • Improperly packaged

    • Not in like-new condition

Shipping Charges

  • Original shipping charges are nonrefundable.

  • Customers are responsible for return-shipping charges unless Healthy Hydro Supply Co provides written authorization stating otherwise.

  • Customers should use a trackable and adequately insured shipping service.

  • Customers are responsible for the product until it is received at the authorized return location.

  • Unauthorized shipping expenses will not be reimbursed.

Shipping Damage

  • If a Tyent product arrives damaged:

    • Contact Healthy Hydro Supply Co immediately.

    • Do not install, operate, discard, or independently return the product.

    • Keep the damaged product and all original packaging.

    • Photograph the product, damage, shipping carton, internal packaging, and shipping label.

    • Provide any documentation requested for the carrier investigation.

  • Healthy Hydro Supply Co will coordinate with Tyent USA and the shipping carrier.

  • A verified shipping-damage claim will qualify for a replacement at no additional product or replacement-shipping charge.

  • A carrier investigation may be opened before or while the replacement is being processed.

  • The damaged product must be held until the carrier, Tyent USA, or Healthy Hydro Supply Co provides further instructions.

  • The 15% restocking fee does not apply to a verified shipping-damage replacement.

Exchanges

  • Model exchanges are not automatically guaranteed under the 75-day trial.

  • An exchange request must be approved in writing before the product is returned.

  • An approved exchange may be processed as:

    • A return and refund followed by a new purchase

    • A direct product exchange authorized by Tyent USA

  • Approved model exchanges may be subject to:

    • The 15% restocking fee

    • Return-shipping charges

    • Replacement-shipping charges

    • Any difference in product price

    • Applicable lender requirements

  • Free replacement applies to verified shipping damage and does not automatically apply when a customer prefers a different model.

Financed Orders

  • Tyent products financed through an approved lender may be subject to additional:

    • Return requirements

    • Cancellation requirements

    • Processing fees

    • Finance charges

    • Lender terms

  • Healthy Hydro Supply Co does not control lender-imposed terms or fees.

  • Customers should review their financing agreement before requesting a return.

  • A product refund does not automatically cancel or modify a separate financing agreement until the lender processes the transaction.

Refund Processing

  • Refunds are issued only after:

    • The return is authorized.

    • The product is received.

    • The product is inspected.

    • The return is approved.

  • Approved refunds will be issued to the original payment method.

  • The refund amount will be reduced by:

    • The 15% restocking fee

    • Nonrefundable shipping charges

    • Applicable lender charges

    • Approved deductions for missing or damaged components

  • Refunds will not be issued to a different person, card, account, or third party.

  • After a refund is issued, the customer’s bank, card provider, or lender determines when the credit appears.

Manufacturer Approval

  • Tyent USA establishes the eligibility requirements for its 75-day trial.

  • Healthy Hydro Supply Co will assist customers with eligible requests but cannot override Tyent USA’s written return requirements.

  • Nothing in this policy limits consumer rights that cannot legally be waived.


 Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Healthy Hydro Supply Co, you agree to this Return and Refund Policy.

Healthy Hydro Supply Co
support@healthyhydrosupplyco.com
214-517-9499
3218 Fannin Rd #1006, Melissa TX, 75454 United States